1. Appointments
Your appointment suits your schedule
2. Customer greeting
A friendly welcome when entering our service area
3. Diagnosis
We listen to what your have to say and take the time to discuss the repair options
4. Repair options
Before staring any service work on your Kia, we'll review the repair details with you and ask for your signature to make sure you're happy
5. Pricing
Our pricing policy is transparent
6. Performing service work
Your service will be performed on time and with accuracy
7. Monitoring
We'll keep you informed regarding repair progress and any changes in timing
8. Final inspection
After servicing, the repair is crosschecked to ensure that all work has been completed
9. Vehicle collection
When you arrive to pick up your Kia, we'll explain the repair details and answer any questions
10. Follow-up
You may receive a call from us a few days after picking up your vehicle. Your feedback helps us analyse and improve our service