We are looking for an enthusiastic Trainee Service Advisor to join our team
Based at our busy head office Bumpers Farm Chippenham. Working hours Monday to Friday 8am to 6pm and every other Saturday 8am to 12.30pm.
You will be the focal point of contact for all customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
Full training will be provided.
Key resonsibilities:
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Qualify service needs and diagnosic needs where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
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Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
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Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle, ensuring customers full understanding and authorisation.
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Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
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Understand and adhere to all Brand service requirements.
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Maintain safe working practices and abide by the working rules and standards of the Dealership.
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Maintain product knowledge on the full franchise ranges.
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Maintain relevant systems ensuring accuracy at all times
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Accurately complete job cards, including any descriptions of faults reported by the customer.
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Providing front of hour reception cover as and when required
Please email your CV to jabcmc@googlemail.co.uk