Volvo Service Promise

SERVICING THAT FOCUSES ON YOU AND YOUR NEEDS

When you have your car serviced at MRG Volvo, we make a pledge to you. It's called the Volvo Service Promise – and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go.

Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complementary Volvo Roadside Assistance and a car wash. With the Service Price Indicator, you can easily get an online indication of what your service will cost, and we will also price match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles.

An easy and smart way to handle the cost of servicing is through Volvo Service Plans. They are designed to spread servicing costs on an interest free monthly basis. For cars aged up to 4 years plans can be taken out for 2, 3, 4, 5 and 6 years and each plan provides you with the required number of services dependent on your mileage profile and the specification of your Volvo.

What's Included

Personal Service Contact
We’ll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.

Alternative Transportation
You shouldn’t be inconvenienced when your car is in for service. This is why we make it easier for you by offering alternative transport solutions. Book via your personal service contact.

Health Check
We connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.

Car Wash
It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.

Free Software Upgrade
Volvo cars are packed with computers and control modules and our engineers are constantly developing and improving the software installed to operate them. This means that your Volvo can get a little better at every service, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine management and driver information.
(Please note: Navigation map updates are not included). Updates apply to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.

Volvo Assistance 
In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.

Genuine Service
Regularly servicing at your authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We “live and breathe” Volvo, and we know the cars like our own pocket.

Price Promise
We will always provide real value for money and transparent pricing. Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles.